Shipping & Delivery Policy
Last Updated: October 2026 • Digital Goods & SaaS Delivery Standards
TradeLynk delivers proprietary algorithmic software infrastructure and cloud webhook routing exclusively through digital means. No physical goods, hardware, or tangible packages are shipped. As such, zero shipping fees, postal courier charges, or transit delays apply to any TradeLynk purchase.
Instant Account Provisioning
Immediately upon successful payment, your cloud relay pipeline is provisioned across our global infrastructure nodes.
Immediate Digital Downloads
Instant 24/7 access to download the compiled MetaTrader 5 Expert Advisor (TradeLynkEA.ex5) from your dashboard.
Electronic Confirmation
Payment receipt, official invoice (with 18% GST breakdown for India), and quickstart guide are emailed within 60 seconds.
1. Mode of Service Delivery
Upon completing checkout on TradeLynk (whether via Razorpay for INR transactions or Stripe for USD transactions), service delivery is fulfilled electronically via the following channels:
- Web Dashboard Access: Your account tier is upgraded immediately. You gain immediate access to generate secret API keys, configure custom TradingView webhook URLs, and connect MetaTrader 5 terminals.
- Email Delivery: A transactional confirmation email containing your subscription invoice, plan activation details, and onboarding instructions is automatically transmitted to your registered email address.
- Software Artifacts: Direct download access to our proprietary MQL5 bridge software files (
.ex5files and user documentation) is made accessible on the dashboard onboarding page.
2. Delivery Timeframe & Turnaround Time
In over 99.8% of transactions, delivery occurs instantaneously (within seconds) of gateway confirmation. In rare instances of banking network latency or UPI confirmation delays, delivery may take up to 10 minutes.
3. Non-Delivery or Access Difficulties
If you have successfully made a payment but have not received your account activation email or cannot access paid features within 15 minutes, please take the following steps:
- Check your email spam / junk or promotional folders for the activation email from
[email protected]. - Verify your payment debit on your banking app or UPI transaction history to confirm the status is "Successful".
- Log into your TradeLynk dashboard and refresh your browser session.
If your access has not refreshed automatically, our priority engineering team is available to manually inspect and activate your subscription. Please email [email protected] with your transaction reference ID.
4. Operating Platform & Support Channels
Digital fulfillment and cloud relay infrastructure are managed and operated by:
TradeLynk (A product of Webgrade Solutions)
Operating Legal Entity: Webgrade Solutions
Registered Address: Salt Lake Sector V, Kolkata - 700091, West Bengal, India
Customer Helpline / Phone: +91 8013108335
General Inquiries: [email protected]
Billing & Invoices: [email protected]
Technical Assistance: [email protected]