Cancellation & Refund Policy
Last Updated: October 2026 • Compliant with RBI Consumer Protection & Global Payment Standards
Unrestricted access with zero payment credentials required upfront. Test completely risk-free.
Cancel subscription renewals at any time directly inside your account dashboard. No lock-in contracts.
Approved refunds are credited directly back to your original payment source (UPI, Card, or NetBanking).
1. Subscription Cancellation Policy
At TradeLynk ("TradeLynk", "we", "us"), a software product operated by Webgrade Solutions, we believe in full consumer transparency. You may cancel your subscription at any time without penalty or cancellation fees.
- Self-Service Cancellation: You can cancel your recurring subscription (via Stripe or UPI AutoPay) directly from your Billing Dashboard or by navigating to Account Settings → Subscription → Cancel Renewal.
- Assisted Cancellation: Alternatively, you can submit a cancellation request by emailing our billing department at [email protected] from your registered account email at least 24 hours prior to your scheduled renewal date.
- Effect of Cancellation: When you cancel an active recurring subscription, auto-renewal is immediately disabled. You will retain full unrestricted access to TradeLynk webhook routing and your MetaTrader 5 Expert Advisor through the end of your current paid billing period. No further charges will be applied.
2. Free Trial & Pre-Purchase Verification
TradeLynk provides an unrestricted 7-Day Free Trial for all new accounts. No credit card or payment details are collected to initiate the trial.
We strongly encourage all prospective subscribers to use the 7-day trial to connect their MetaTrader 5 terminal, verify webhook delivery latency, test custom Pine Script JSON payloads, and ensure complete compatibility with their broker environment prior to purchasing a paid tier.
3. Refund Eligibility Criteria
Because TradeLynk delivers real-time computational cloud relay infrastructure, server resource allocation, and downloadable digital software licenses (MQL5 EA code), refunds are evaluated under the following fair guidelines:
- Technical Infrastructure Failure: If a persistent service outage or core platform failure on TradeLynk's cloud infrastructure prevents webhook delivery and our engineering team is unable to resolve the issue within 72 hours of your formal ticket submission, you are entitled to a full 100% refund of your most recent billing cycle.
- Duplicate or Erroneous Charges: If an unintended duplicate charge occurs due to a gateway timeout or network error, please notify us immediately. Erroneous and duplicate transactions will be verified and refunded in full immediately.
- 7-Day Initial Purchase Window: If you purchase a subscription for the first time and find that your specific broker terminal does not support MetaTrader 5 WebRequests or Expert Advisors, you may submit a refund request within 7 calendar days of your initial purchase date.
- Non-Refundable Circumstances: Refunds cannot be granted for:
- Trading losses sustained in the financial markets (as explicitly outlined in our Risk Disclaimer).
- Third-party service interruptions outside our control (e.g. TradingView alert downtime, local VPS power outages, or broker server maintenance).
- One-Time Pass subscriptions where the service has been actively utilized throughout the billing period without prior support contact.
4. Refund Processing & Settlement Timeline
Standard Banking Settlement Clause:
Once your refund request is formally reviewed and approved by our billing operations team, the refund will be initiated immediately through our payment partners (Razorpay Software Private Limited or Stripe Inc.).
The refunded amount will be credited back to your original source of payment (Bank Account, UPI ID, or Credit/Debit Card) within 5 to 7 working days, subject to your issuing bank's clearance cycles.
5. How to Submit a Refund Request
To request a refund, please send an email to [email protected] (CC: [email protected]) with the subject line "Refund Request - [Your Account Email]". Please include:
- Your registered TradeLynk email address.
- Your Invoice Number or Payment ID (e.g.,
pay_...from Razorpay or Stripe receipt ID). - A brief explanation of the technical issue encountered.
Our billing support desk will acknowledge your request within 24 business hours. Operating Entity: Webgrade Solutions, Salt Lake Sector V, Kolkata - 700091, West Bengal, India (Helpline: +91 8013108335).